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We write about Digital Accessibility. This includes topics related accessibility news, accessibility events, accessibility techniques, reviews of websites and applications, tips related to accessibility and in simple words all possible things about digital accessibility.

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Accessibility Review: State Bank Secure OTP iOS App

Receiving One Time Password (OTP) via SMS is easy but causes huge inconvenience when user’s registered phone is unavailable or traveling abroad. To solve this problem, State Bank of India has introduced SB Secure OTP application and we did a quick review of SB Secure OTP app for iOS with VoiceOver. Here are some findings:

  • Login Screen is easy including focus management for “Forgot PIN” dialog”
  • It was easy to enter PIN and login
  • Using VoiceOver, focus does not get to Back button, Logout, Help and Settings
  • It was easy to access dialog when user enters wrong PIN

About VoiceOver
VoiceOver is a screen reader on iOS and OS X that reads the screen aloud. To turn ON VoiceOver on iOS, go to Settings -> General -> Accessibility -> VoiceOver -> Toggle

This brief review is series of accessibility reviews to mark Global Accessibility Awareness Day which will be marked on 19th May, 2016 and 3rd Thursday of May every year!

iOS app Accessibility review – State Bank of India's Freedom Plus

State Bank of India (@TheOfficialSBI) is one of the popular nationalized bank in India and recently released SBI Freedom Plus app and we decided to help them by reviewing app for accessibility.

We have tested the app using VoiceOver, an in-built screen reader on iOS devices.

To turn ON the VoiceOver, Go to: Settings -> General -> Accessibility -> VoiceOver -> Toggle ON

Below are some of our findings:

  • As the app loaded VoiceOver was able to read “Welcome to SBI Freedom Plus Internet banking on the mobile” and then there are two form fields to fill in Internet User and password. However, VoiceOver failed to detect logo information and three available buttons 1. Locate Us, 2. Offers and 3. FAQs
  • Unable to activate “Login” button using VoiceOver
  • When app is authenticating user, visually screen has curtained, however, VoiceOver is reading background information such as user name, password etc.,
  • When accounts page is loaded, labels for each account is reading as a separate lines by VoiceOver. i.e. when swiping right, it reads as

    transaction – next swipe deposit next swipe accounts – next swipe accounts – next swipe savings, next swipe deposit etc.,

    ; This needs to be read as a single item each like Transaction accounts Savings, Deposit account Accounts FD etc.,

  • App requires appropriate headings
  • Good part is that VoiceOver is able read all form fields, dialogs correctly.
  • Color contrast in most part is good; however it requires improvement for text displayed for account information such as balance etc.,

Overall, the app is good and it will be great with a few improvements.