Skip to main content
Tagged as


#BESCOM make CAPTCHA accessible

Like many websites, Bangalore Electricity Supply Company (BESCOM) uses CAPTCHA to secure portal from fraudulent attempts. BESCOM uses CAPTCHA at several places including:

  • New user registration
  • Forgot the user ID
  • Online Payment landing page

CAPTCHA implemented currently is a image based combination of alphabets and numbers. However, there is not alternate mechanism to aid users with vision impairment / deaf-blindness / cognitive disabilities.

Recommend BESCOM adopts an accessible CAPTCHA solution such as Google’s reCAPTCHA or provide an alternate method of athentication such as by sending an One Time Password (OTP) to registered phone or email address.

I’m sure there would be many individuals with disabilities and organizations run by people with disabilities who uses services of BESCOM and it’s important that portal should be accessible to all users including people with disabilities.

Do get in touch if more explanation is needed.

CAPTCHA on some portals

In the interest of security, CAPTCHA is still commonly used on several portals. Earlier CAPTCHA used to be seen on lengthy forms that collects critical data; but today we see CAPTCHA on login forms too. We have recently asked community to tell us their experience in dealing with CAPTCHA and below is a table that shows portal name, if CAPTCHA has an alternative, if yes, is that usable?

CAPTCHA Survey Results
Name of the portal Is there an alternative to CAPTCHA? User’s experience with alternative
LIC Housing Customer Login No No alternative provided
LIC India No This site has a question based CAPTCHA; it would be difficult for users with cognitive disabilities; hence alternatives should be provided
IRCTC Yes Login screen has option to request a one time password; but CAPTCHA present during ticket booking does not have an alternative
Income Tax India eFiling Yes There is an audio based CAPTCHA as well as a provision to opt an one time password
BSES Delhi No No alternative provided
Vijaya Bank Login No No alternative provided
India Post tracking No No alternative provided
EPFO Login No No alternative provided
Central Record Keeping System of NSDL No No alternative found

Thanks to everyone who has responded to me over social media and through Access India mailing list. Now let’s touch base with each one of the website owners and get best solution for CAPTCHA implemented.