#BESCOM make CAPTCHA accessible

Like many websites, Bangalore Electricity Supply Company (BESCOM) uses CAPTCHA to secure portal from fraudulent attempts. BESCOM uses CAPTCHA at several places including:

  • New user registration
  • Forgot the user ID
  • Online Payment landing page

CAPTCHA implemented currently is a image based combination of alphabets and numbers. However, there is not alternate mechanism to aid users with vision impairment / deaf-blindness / cognitive disabilities.

Recommend BESCOM adopts an accessible CAPTCHA solution such as Google’s reCAPTCHA or provide an alternate method of athentication such as by sending an One Time Password (OTP) to registered phone or email address.

I’m sure there would be many individuals with disabilities and organizations run by people with disabilities who uses services of BESCOM and it’s important that portal should be accessible to all users including people with disabilities.

Do get in touch if more explanation is needed.

Srinivasu Chakravarthula

Srinivasu Chakravarthula is an accessibility evangelist for 12+ years. Accessibility is not just his profession but something that is very close to his heart. Srinivasu believes that technology plays an important role to make lives of people with disabilities independent. Srinivasu is recipient of Yahoo! Ratna and NCPEDP MphasiS Universal Design Award. Srinivasu is Certified Web Accessibility Specialist by International Association of Accessibility Professionals (IAAP). Srinivasu is also an individual Professional member of IAAP. Visit his personal website to learn more.

Learn More →

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.