Big Bazar has launched an initiative to provide wonderful shopping experience to people with disabilities and we have just visited to its store in Koramangala, Bangalore. It was an awesome experience and definitely a good beginning to their journey of inclusive shopping experience. Here is our experience.
Their assistance program web page has a form where customer needs to fill in a form choosing city, location, date and time slot of choice. On submission, we have received a text message and email confirming our request to visit the store. Email was also stated that an Accessibility Champion will get in touch with us shortly, but in our case it did not happen.
We have called up the store; operator said she did not have complete information about the initiative but she was aware something special is happening in the store; she has provided me with the hand phone number of store Manager. He was indeed aware of the initiative and keen to have us at their store.
When we have visited the store, we have called the Manager and he has received us and introduced to two of his team members. They have asked us to choose from a couple of options. One is to just give them our shopping list and they will shop for us and another is they would take us around the store and we can pick the products that we needed. We have opted for the later. They have immediately picked a cart for us and we started walking. They have called out each and every product to us and given us a choice to select. As we select a product, they were adding it to the card. They were even willing to carry our child too (though he declined!).
They have taken us to all the departments; even told us about available freebies such as a sample drink etc., and helped us having the same. It took about an hour for shopping and their personnel were always with us. At the end of the shopping, we were attended by a priority cash counter. There were seats available for us to sit incase if we want. Then we got dropped at our cab. Even our shopping bags were kept inside the cab by their personnel. It was absolutely a wonderful experience.
The store that we have visited is one of the very old stores hence store did not have escalator or elevator but staff were indeed helpful. Our advice to customers with wheel chair or anyone who cannot use stairs is that it would be good to with your desired shopping list. Alternatively, store personnel can give you a store catalogue and you can choose products that you need.
Thank you, Big Bazar for this initiative. Sure, this would add mutual benefit to you and your customers.