Accessibility Review: Paytm web interface

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28 Mar

Accessibility Review: Paytm web interface

Paytm is one of the largest digital wallets being used today. Paytm is one thing that gets accepted almost everywhere including small businesses like grocery stores, vegetable vendors etc., Also, Paytm enable users to purchase wide range of merchandise, book tickets for bus, train, fight etc., make utility payments such as electricity, DTH, mobile, landline, water etc., In short, many financial transactions can be carried out using Paytm.

Such a powerful platform has to be usable and accessible to all users including people with disabilities. Here is a list of accessibility findings that I have put together. This is not a exhaustive assessment report but something to begin with.

  • Search box: Auto suggestions are not operable using keyboard and does not expose to screen readers
  • Form fields such as to enter prepaid mobile number, recharge amount does not have associated labels
  • Several sections such as Book on Paytm etc., appears and functions like tab panels but not marked up as one.
  • Strike-through information (original price) is not exposed to screen reader users
  • No visible focus indicator on any focusable elements.
  • Several elements do not meet sufficent color contrast ratio of 4.5:1
  • Drop down menus are not accessible using keyboard alone.
  • Available balance and Items bag is not accessible using keyboard alone.

What I would recommend is have a list of scenarios and priorities them; then start fixing accessibility issues for each of those scenarios. Some items could be:

  • Global navigation
  • Sign-up and sign-in
  • Adding money
  • Paying utility bills and recharge
  • Buy movie tickets
  • Buy bus tickets
  • Shop on Paytm

Visit Our resources page to find links related to standards, developer resources, testing tools and much more…

Looking forward to see Paytm more accessible soon!

Srinivasu Chakravarthula

BySrinivasu Chakravarthula

Srinivasu Chakravarthula is an accessibility evangelist for 12+ years. Accessibility is not just his profession but something that is very close to his heart. Srinivasu believes that technology plays an important role to make lives of people with disabilities independent. Srinivasu is recipient of Yahoo! Ratna and NCPEDP MphasiS Universal Design Award. Srinivasu is Certified Web Accessibility Specialist by International Association of Accessibility Professionals (IAAP). Srinivasu is also an individual Professional member of IAAP. Visit his personal website to learn more.

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