Accessibility Review: Paytm web interface

Paytm is one of the largest digital wallets being used today. Paytm is one thing that gets accepted almost everywhere including small businesses like grocery stores, vegetable vendors etc., Also, Paytm enable users to purchase wide range of merchandise, book tickets for bus, train, fight etc., make utility payments such as electricity, DTH, mobile, landline, water etc., In short, many financial transactions can be carried out using Paytm.

Such a powerful platform has to be usable and accessible to all users including people with disabilities. Here is a list of accessibility findings that I have put together. This is not a exhaustive assessment report but something to begin with.

  • Search box: Auto suggestions are not operable using keyboard and does not expose to screen readers
  • Form fields such as to enter prepaid mobile number, recharge amount does not have associated labels
  • Several sections such as Book on Paytm etc., appears and functions like tab panels but not marked up as one.
  • Strike-through information (original price) is not exposed to screen reader users
  • No visible focus indicator on any focusable elements.
  • Several elements do not meet sufficent color contrast ratio of 4.5:1
  • Drop down menus are not accessible using keyboard alone.
  • Available balance and Items bag is not accessible using keyboard alone.

What I would recommend is have a list of scenarios and priorities them; then start fixing accessibility issues for each of those scenarios. Some items could be:

  • Global navigation
  • Sign-up and sign-in
  • Adding money
  • Paying utility bills and recharge
  • Buy movie tickets
  • Buy bus tickets
  • Shop on Paytm

Visit Our resources page to find links related to standards, developer resources, testing tools and much more…

Looking forward to see Paytm more accessible soon!

Web Content Accessibility Guidelines (WCAG) 2.1 First Public Working Draft has been published – have your say!

It was in 2008, Web Accessibility Initiative Group of W3C has announced Web Content Accessibility Guidelines (WCAG) 2.0 as a candid recommendation. Since then, there has beena lot of of improvements and changes in technologies.

For more than a year now, Accessibility Guidelines Working Group have been working hard to introduce extended version of WCAG 2.0; as part of this effort, task forces have formed to work on needs of mobile, cognitive and low vision users.

Yesterday, Working Group has published Web Content Accessibility Guidelines 2.1 First Public Working Draft to see feedback from users across the world.

There are 28 new success criterias in WCAG 2.1; in which 3 have been formally approved by the working group; others are in proposed states. Three new success criterias that got accepted are:

  • Resize content
  • Graphics Contrast
  • Interruptions (minimum)

For this publication, Accessibility Working Group of W3C seeks feedback on following questions:

  • Do the new and proposed Success Criteria address current user needs for web content accessibility?
  • Does conformance to the new and proposed Success Criteria seem achievable and testable?
  • How well do the new and proposed Success Criteria fit with the existing Success Criteria from WCAG 2.0?
  • How completely does the set of new and proposed Success Criteria address current user needs, particularly for users of touch- and small-screen mobile devices, users with low vision, or users with cognitive or learning disabilities?
  • Is the impact of WCAG 2.1 on policies that reference WCAG 2.0 understandable and not disruptive?

So have your say and contribute towards digital more inclusive!